• OUR SERVICES

    We provide end-to-end services that cover the complete lifecycle of an IT system – to whatever extent you need.

    System, network & security architecture System deployment & configuration
    Training users & administrators 7 x 24 x 365 comprehensive monitoring – with rapid response
    Backup & Data Recovery—onsite & offsite Equipment Repair & replacement
    Voice Over IP (VOIP) telephony Virus & malware prevention / cleanup
    Intrusion Detection & firewall configuration Modification & upgrades
    Online portal directly to us Continuous Proactive Maintenance
    Training users & administrators Mobile Device Management & Security
    Mobile Device Management & Security Patch management (crucial with Windows 10)
    business analysis – we help you determine what you should invest in

BUSINESS ANALYSIS & SYSTEM DESIGN

Computers can do many things, but not everything. We help you to properly analyze your business needs and determine what computing elements and cost make the most sense for your business, your customers, and your checkbook – and then we design your system. We have worked in many industries and companies of all sizes, from a single user through major hospitals and law firms, and even large corporations and industrial clients. And we have done so throughout the world.

SYSTEM, NETWORK & SECURITY ARCHITECTURE

We design systems and networks of any size or complexity, for a single-site or to connect multiple sites via the Internet and private networks. Security is always our overriding concern and every system we design is architected to incorporate protection from both internal and external threats, using a combination of technologies and resources.

SYSTEM DEPLOYMENT & CONFIGURATION

We have installed and deployed all levels and kinds of equipment, from a single desktop to a full-blown network operations center with five hundred server machines and many different peripherals. We strongly believe in system virtualization, which can significantly reduce costs and increase reliability. Our standard server configuration commonly relies on a single host with 2 Virtual Machines, which re-quires just one computer and one Windows license. We always document our configurations and provide full information to our clients.

TRAINING

Even the greatest system is useless if people don’t know how to use it. Worse, it can become dangerous (think lost data and security breaches) when they do the wrong things. We often perform onsite training for end-users and administrators, to whatever degree our client wants. And, we can provide U.S.-based help desk for many common applications on an ongoing basis.

7 x 24 x 365 COMPREHENSIVE MONITORING

Most systems don’t fail out of the blue – if you know what to look for, there is usually enough time to avoid disaster. Our comprehensive remote monitoring, includes:  Proactive hardware monitoring to predict and eliminate failures before they occur  Virus and malware exposure  Firewall and intrusion detection, from both internal and external threats  Network equipment and bandwidth usage We automatically and manually monitor continuous reports and take proactive measures to eliminate problems before they occur. Usually, we can handle everything remotely, minimizing any disturbance to your business, but we do go onsite immediately when needed.

INTRUSION DETECTION, FIREWALL CONFIGURATION

Internet-connected networks are continually probed for weakness – often hundreds of times per day. And many are penetrated. Our networks feature high quality firewalls that are properly configured and which we remotely monitor 7x24x365. Regardless of how complex are your needs, we can configure a fire-wall to provide the maximum security possible, consistent with your needs to communicate securely with cloud servers, remote users, at-home workers, and any other complicating factors.

EQUIPMENT REPAIR & REPLACEMENT

We are capable of repairing or replacing a wide variety of equipment on an expedited basis. Most important, we do a thorough diagnosis to truly pinpoint the problem before doing anything. We don’t use chewing gum or duct tape – we use premium parts and we try to carry many of them in stock.

VOICE OVER IP — TELEPHONY

Old style phone systems are quickly disappearing, replaced by Internet-base VOIP that transmits phone calls through digital packets. VOIP technology can save money but, more important, it provides tremendous flexibility that allows you to automatically take and make calls from anywhere in the world, among other things. VOIP requires solid network architecture to work reliably and THAT is right up our alley.

VIRUS & MALWARE PREVENTION & CLEANUP

No computer or phone user totally escapes viruses and malware. We install multiple software products on every device. We ensure they don’t affect performance and all our systems contact our secure portal when they are triggered. This allows us to alert users that a particular behavior or website is a threat. In the unlikely event that something bad does happen (e.g., a zero day exploit), we can quickly isolate the infected machine remotely from our office, and then perform a thorough cleanup.

BACKUP & DATA RECOVERY—ONSITE + OFFSITE

Data reliability is sacrosanct. We use a combination of on-site and off-site backups, including commercial cloud products with full encryption, to keep your data private, secure, and immediately available. For medical environments, our data backup solutions are fully HIPPA compliant. For server installations, our typical virtualization architecture can completely rebuild a virtualized server in as little as 30 minutes.

MODIFICATIONS & UPGRADES

As Heraclitus stated way back in 500 BC, ‘the only thing constant is change.’ As your business changes and new operating systems and devices appear, we’ll be there to improve your networks, equipment, and software and to modify configurations.

OUR ONLINE PORTAL

Our clients communicate with us 7×24 through our easy-to-use, se-cure online system. They can ask questions, enter repair tickets, and see the current status of any work in progress. This greatly reduces the time our clients spend on computer support, since there is no need to play phone tag and interrupt meetings.

BUSINESS ANALYSIS & SYSTEM DESIGN

Computers can do many things, but not everything. We help you to properly analyze your business needs and determine what computing elements and cost make the most sense for your business, your customers, and your checkbook – and then we design your system. We have worked in many industries and companies of all sizes, from a single user through major hospitals and law firms, and even large corporations and industrial clients. And we have done so throughout the world.

SYSTEM, NETWORK & SECURITY ARCHITECTURE

We design systems and networks of any size or complexity, for a single-site or to connect multiple sites via the Internet and private networks. Security is always our overriding concern and every system we design is architected to incorporate protection from both internal and external threats, using a combination of technologies and resources.

SYSTEM DEPLOYMENT & CONFIGURATION

We have installed and deployed all levels and kinds of equipment, from a single desktop to a full-blown network operations center with five hundred server machines and many different peripherals. We strongly believe in system virtualization, which can significantly reduce costs and increase reliability. Our standard server configuration commonly relies on a single host with 2 Virtual Machines, which re-quires just one computer and one Windows license. We always document our configurations and provide full information to our clients.

TRAINING

Even the greatest system is useless if people don’t know how to use it. Worse, it can become dangerous (think lost data and security breaches) when they do the wrong things. We often perform onsite training for end-users and administrators, to whatever degree our client wants. And, we can provide U.S.-based help desk for many common applications on an ongoing basis.

7 x 24 x 365 COMPREHENSIVE MONITORING

Most systems don’t fail out of the blue – if you know what to look for, there is usually enough time to avoid disaster. Our comprehensive remote monitoring, includes:  Proactive hardware monitoring to predict and eliminate failures before they occur  Virus and malware exposure  Firewall and intrusion detection, from both internal and external threats  Network equipment and bandwidth usage We automatically and manually monitor continuous reports and take proactive measures to eliminate problems before they occur. Usually, we can handle everything remotely, minimizing any disturbance to your business, but we do go onsite immediately when needed.

INTRUSION DETECTION, FIREWALL CONFIGURATION

Internet-connected networks are continually probed for weakness – often hundreds of times per day. And many are penetrated. Our networks feature high quality firewalls that are properly configured and which we remotely monitor 7x24x365. Regardless of how complex are your needs, we can configure a fire-wall to provide the maximum security possible, consistent with your needs to communicate securely with cloud servers, remote users, at-home workers, and any other complicating factors.

EQUIPMENT REPAIR & REPLACEMENT

We are capable of repairing or replacing a wide variety of equipment on an expedited basis. Most important, we do a thorough diagnosis to truly pinpoint the problem before doing anything. We don’t use chewing gum or duct tape – we use premium parts and we try to carry many of them in stock.

VOICE OVER IP — TELEPHONY

Old style phone systems are quickly disappearing, replaced by Internet-base VOIP that transmits phone calls through digital packets. VOIP technology can save money but, more important, it provides tremendous flexibility that allows you to automatically take and make calls from anywhere in the world, among other things. VOIP requires solid network architecture to work reliably and THAT is right up our alley.

VIRUS & MALWARE PREVENTION & CLEANUP

No computer or phone user totally escapes viruses and malware. We install multiple software products on every device. We ensure they don’t affect performance and all our systems contact our secure portal when they are triggered. This allows us to alert users that a particular behavior or website is a threat. In the unlikely event that something bad does happen (e.g., a zero day exploit), we can quickly isolate the infected machine remotely from our office, and then perform a thorough cleanup.

BACKUP & DATA RECOVERY—ONSITE + OFFSITE

Data reliability is sacrosanct. We use a combination of on-site and off-site backups, including commercial cloud products with full encryption, to keep your data private, secure, and immediately available. For medical environments, our data backup solutions are fully HIPPA compliant. For server installations, our typical virtualization architecture can completely rebuild a virtualized server in as little as 30 minutes.

MODIFICATIONS & UPGRADES

As Heraclitus stated way back in 500 BC, ‘the only thing constant is change.’ As your business changes and new operating systems and devices appear, we’ll be there to improve your networks, equipment, and software and to modify configurations.

OUR ONLINE PORTAL

Our clients communicate with us 7×24 through our easy-to-use, se-cure online system. They can ask questions, enter repair tickets, and see the current status of any work in progress. This greatly reduces the time our clients spend on computer support, since there is no need to play phone tag and interrupt meetings.

Services

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